Privacy Policy

Effective from January 2026. Last updated: January 2026.

Introduction

The Venue Standard ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at venuediagnostic.pro and interact with our services as an evidence-led field guide for gaming venue operations.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect information in the following ways:

• Contact Form Data: When you submit inquiries, requests for information, or contact us directly through our website, we collect your name, email address, phone number, and message content.
• Automatically Collected Information: When you visit our website, we automatically collect certain technical information, including your IP address, browser type, operating system, pages visited, time and date of access, and referring website. This helps us understand how visitors use our site and improve our services.
• Cookies and Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site usage patterns. These are primarily analytical in nature and do not identify you personally.
• Visitor Scenario Information: If you provide details about your venue visit needs (such as whether you are a solo visitor, group organizer, first-time visitor, or regular attendee), we use this to tailor information and recommendations.

Purposes of Data Collection and Use

We collect and use your personal data for the following purposes:

• To respond to your inquiries and provide customer support.
• To send you requested information about venue operations, standards, and specifications.
• To improve our website, content, and services based on user behavior and feedback.
• To comply with legal obligations and protect our rights and the rights of our users.
• To conduct analytics and understand how our audience uses our field guide and resources.
• To send occasional updates about changes to our policies or new content, if you have opted in to receive communications.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality and gather analytics. These tools help us understand visitor behavior, measure the effectiveness of our content, and improve user experience. Most cookies are session-based and do not store personally identifiable information.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our site. We do not use cookies for advertising or behavioral tracking beyond our own site analytics.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: We may engage third-party service providers (such as hosting providers, email delivery services, and analytics platforms) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our legal rights and safety.
• Business Transfers: If The Venue Standard is acquired, merged, or undergoes a change of control, your information may be transferred as part of that transaction.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Contact form submissions and inquiry data are typically retained for up to two years to support ongoing communication and service improvement. Analytical data is aggregated and anonymized after 12 months. You may request deletion of your personal data at any time, subject to legal obligations.

Your Privacy Rights

As a resident of the Netherlands and European Union, you have rights under the General Data Protection Regulation (GDPR), including:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your data.
• Right to Data Portability: You may request your data in a structured, commonly used format.
• Right to Object: You may object to certain processing activities, including direct marketing.
• Right to Withdraw Consent: If we process data based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

The Venue Standard is based in Utrecht, Netherlands. Your personal data is processed and stored within the European Union. We do not transfer data outside the EU/EEA unless appropriate safeguards are in place in accordance with GDPR.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us:

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.